Welcome to Evergreen Mall. By accessing our website, placing an order, or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before shopping with us.
1. Introduction
Evergreen Mall is an online gadget and electronics store. These Terms govern your use of our website, products, and services. If you do not agree with any part of these Terms, please do not use our platform.
2. Product Information
We make every effort to display accurate product descriptions, images, and specifications.
However, slight variations may occur in color, packaging, or design due to manufacturer updates or screen differences.
Customers are advised to read product details carefully before placing an order.
3. Pricing and Payment
All prices listed on our platform are final unless a discount or promotion applies.
Payment methods include Pay-on-Delivery (where available), bank transfer, and online payment gateways.
Customers placing orders must be ready to receive their items. Fake or unserious orders may lead to account restrictions.
4. Order Confirmation
After placing an order, our team may contact you via call, SMS, or WhatsApp for confirmation.
Failure to respond or provide accurate details may lead to order cancellation.
5. Delivery Policy
Delivery times vary by location.
Customers must ensure that the delivery address and contact information provided are correct.
If delivery fails due to customer unavailability, additional delivery fees may apply.
Customers are permitted to check their items before payment (only in Pay-on-Delivery locations).
6. Returns & Refunds
Returns and refunds follow our official Refund Policy.
We accept returns only for wrong, damaged, or defective items reported within 24–48 hours of delivery.
Items must be returned in their original condition with all accessories intact.
7. Warranty
Some products may come with a limited manufacturer warranty.
Warranty does not cover damages caused by misuse, falls, water exposure, or unauthorized repairs.
8. Limitation of Liability
Evergreen Mall will not be responsible for:
Delays caused by third-party delivery companies
Losses resulting from customer misuse of products
Issues caused by inaccurate or incomplete delivery information
Consequential or indirect damages arising from product use
We provide products “as available” and “as described,” without additional guarantees.
9. User Responsibilities
By using our platform, you agree to:
Provide accurate and truthful information
Not engage in fraudulent orders or payments
Not use our brand name, images, or content for unauthorized purposes
Comply with all applicable local laws
10. Intellectual Property
All logos, product images, branding, and written content on Evergreen Mall are the property of Evergreen Mall. Unauthorized use, reproduction, or modification is prohibited.
11. Privacy
Your personal data is protected under our Privacy Policy.
We do not share or sell your information to unauthorized third parties.
12. Changes to Terms
Evergreen Mall reserves the right to update or modify these Terms and Conditions at any time.
Continued use of our services signifies acceptance of any updated terms.
13. Contact Information
For questions, complaints, or clarifications, you can reach our support team via our official WhatsApp line or social media platforms.