At Evergreen Mall, customer satisfaction is our priority. If you are not fully happy with your order, we offer a simple and transparent refund process under the conditions below.
1. Eligibility for Refund
You may request a refund if:
You received a damaged, defective, or wrong item.
The item you received is not as described on our store.
The product is incomplete or missing accessories.
Refunds are not offered for issues caused by misuse, mishandling, or physical damage after delivery.
2. Time Frame for Request
All refund requests must be made within:
👉 24–48 hours after receiving your order.
Requests made after this window may not be accepted.
3. Condition of Returned Items
To qualify for a refund:
The product must be in its original condition.
All packaging, manuals, and accessories must be included.
The item must show no signs of use that differ from when it was delivered.
Items that have been tampered with, altered, or damaged after receipt cannot be returned.
4. Refund Process
Here’s how the process works:
Contact our customer support and provide photos or videos of the issue.
Our team will review the complaint for approval.
If approved, you will be asked to return the item (where required).
After inspection, your refund will be processed.
5. Refund Method
Refunds may be issued through:
Bank transfer
Wallet/credit on our platform
Reversal via payment gateway (if applicable)
Refund time may vary depending on your bank or payment provider.
6. Non-Refundable Items
We do not refund:
Items damaged by customer misuse
Products returned without complete parts
Items without sufficient proof of a defect
Delivery fees (unless the error was from our side)
7. Order Cancellation
You may cancel an order before it is shipped out.
Once an item is already dispatched, cancellation may no longer be possible.
8. Contact Us
If you have a refund request or questions, contact our support team through our official WhatsApp line or social media pages.